Service design lead / Senior service designer, Shanghai.

What you will be doing

MING Labs is looking for a Service Design Lead / Senior Service Designer to join our lovely team and contribute to the evolution of our company strategic offering at our Shanghai studio.

To give you a better idea, here's a list of your main responsibilities:

You will own and execute the end-to-end process of strategy & service design projects - balancing between business strategy, research findings, and creative innovation to understand and solve our clients’ needs.

You will own the service & business design function at a China level, liaising with our Chief Creative Officer & global Business Design Director to help develop the strategic function in China.

You will uncover user needs through research, develop and translate insights, generate concepts, ideate and craft how people will interact with the products and services we design.

You will develop customer journey maps and future state blueprint design maps, prototypes and user flows.

You will lead and facilitate design & innovation workshops and create prototypes to help communicate current and intended future state experiences across both physical and digital touchpoints for customers.

If you join at a lead level:

  • You will be responsible for managing and developing junior design colleagues.
  • You will liaise with key client stakeholders throughout the project lifecycle and will work closely with our internal team of Designers, Developers and Project Managers to provide strategic consultancy to our clients.
What we are looking for

You have at least 5 years of experience leading/executing service design projects from inception to delivery.

You have previous experience working at a top-level digital/design/innovation agency or consultancy company.

You are a team player and experienced in collaborating with multidisciplinary teams, including designers and developers.

You have experience working with Design Thinking and Lean/Agile methodologies.

You are familiar with B2B Business Development processes.

Fluent communication skills in Chinese and English are a must.

Willingness to travel and work on site with our clients when needed.

Why MING Shanghai?

MING is an equal opportunity employer. We celebrate diversity and commit to providing an inclusive environment of mutual respect.

Here at MING Labs, your ideas matter (a lot). You’ll have the opportunity to shape every piece of your work.

Our team is full of smart and dedicated folks who excel in their professions (and are fun to work with, too).

With our diverse projects and clients, there’s always something new to learn - our clients are keeping us busy, also during Corona times!

We have regular design exchange activities, team events and much more (with a glass of wine or two sometimes).